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  2. Technology Family Resources
  3. Technology Troubleshooting

Technology Troubleshooting

Need Help?

Need more help?
Contact your Student's teacher or School Main Office.

  • View the video on YouTube.

    1. Click the CC (Subtitles/Closed Caption) button to turn on subtitles.
    2. Click the Settings gear.
    3. Click the Subtitles/CC - English (auto-generated) arrow.
    4. Click Auto-translate to show the list of available languages.
    5. Scroll and select your preferred language.

    The subtitles/closed caption text should now be displayed in your preferred language.

  • If you are trying to sign into your district computer, make sure you have a internet connection.

    If you are having trouble signing into Schoology, you may need to clear your browsing data. You can find the instructions for Google Chrome here. Microsoft Edge users can find instructions here. Afterwards, try to sign into Schoology again.

    If you can't update your own password, work with your teacher, Librarian, or Computer Specialist to reset your District password. 

  • Talk to with your teacher, Librarian, or Computer Specialist to troubleshoot the issues you are experiencing.  School staff can help swap out your district-issued device if needed.

  • It is important to take care of your device and we can push out automatic updates. Please follow these steps to keep your checked out student device up-to-date.

    1. Restart Daily. This will install any updates that have downloaded while you were working the day before.
    2. Choose one or two nights a week to leave your device plugged in, powered on, and connected to your home network (WiFi). This will download important updates between 10pm and 2am and install. 

  • In order for your checked out Mukilteo School District student device to connect to your home WiFi, you need to first log on while connected to your school's WiFi network. This will load your profile on the device. If your password has expired, you will need to contact your teacher to reset your password or use this online form to reset your password.

  • In the Chrome browser you can download Google Translate to translate pages and speak content in various languages.

     

  • You can see a list of the connected Google accounts by visiting Google Accounts Chooser. Make sure you select your Mukilteo School District account or if that account is not visble, click Use another account.

  • When joining a Zoom meeting, click on the link provided by your teacher and follow the steps outlined here. Use the "join from your browser" option, shown below.

    Video Descriptions

    • 0:00 - Learn how to join your teacher's Zoom Meeting.
    • 0:06 - Click your teacher's Zoom Meeting link where it is posted.
    • 0:11 - When prompted to open the Zoom App, click cancel.
    • 0:17 - At the bottom of the message click join from your browser.
    • 0:22 - Type your real name so your teacher will recognize you.
    • 0:31 - Click join, to join the meeting.
    • 0:37 - End of video.
    • 0:28 - Click the box to verify you are human.

  • Zoom requires a strong WiFi connection. Moving closer to your wireless router or access point will improve the streaming quality. Also, shutting down programs that are not needed will allow your computer to perform better.